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FAQ

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FAQ

What's included?

Truly private transportation for the whole journey, boutique accommodations, all breakfasts, a curated selection of dinners (not every dinner), all announced activities, and a personal host — Alex or Yinet — with you from your airport arrival to your departure.

What's not included?

International flights (we can help you find and book these), some dinners and all lunches not otherwise specified, personal expenses, and travel insurance.

How does payment work?

A €500 deposit per person secures your place on the journey. The remaining balance is due no later than 60 days before departure. Bookings made within 60 days of departure are paid in full at the time of booking.

Is travel insurance required?

We strongly recommend that every guest purchase comprehensive travel insurance immediately after confirming their booking, ideally covering trip cancellation, trip interruption, medical expenses abroad, emergency assistance and repatriation, and baggage and personal belongings.

How many people travel together?

Groups are kept small — a maximum of 8 guests for the Founding Journey — so the experience stays personal, not processed.

Who leads the trip?

Alex and Yinet personally — the founders of Beyond Punta Cana — not a rotating cast of guides. The same hosts with you the entire way.


Cancellation & Booking Policy

Every Beyond journey is curated for a limited number of guests. Because accommodation, private transportation and selected experiences are reserved on your behalf well in advance, the following conditions apply.

Booking deposit

A €500 deposit per person secures your place and forms part of the total journey price. This deposit is non-refundable, except where Beyond Punta Cana cancels the journey, where applicable consumer or package travel law requires a refund, or where unavoidable and extraordinary circumstances give you a legal right to cancel without a termination fee.

Payment of the balance

The remaining balance is due no later than 60 days before departure. Bookings made within 60 days of departure are paid in full at the time of booking. If the final balance isn't received by the required date, Beyond Punta Cana reserves the right to treat the booking as cancelled, subject to applicable law.

If you need to cancel

Because your spot reserves real capacity on your behalf, the following cancellation fees apply:

More than 90 days before departure €500 deposit per person
61–90 days before departure 30% of total journey price
31–60 days before departure 50% of total journey price
15–30 days before departure 75% of total journey price
14 days or less before departure 100% of total journey price
No-show or early departure 100% of total journey price

Where the amount already paid exceeds the applicable fee, the difference is refunded. Any refund due is processed in accordance with applicable law and returned, where possible, to the original payment method.

Transferring your booking

If you're unable to travel, you may request to transfer your booking to another person who meets the conditions of the journey. Please contact us as early as possible. Any additional costs directly resulting from the transfer may be charged to the guest, and transfers are handled in accordance with European package travel regulations where applicable.

Changing to another Beyond journey

Where operationally possible, we may allow you to move your booking to another available departure instead of cancelling. This depends on availability, supplier conditions, any difference in journey price, and any non-recoverable costs already incurred by Beyond Punta Cana. A change of departure date isn't automatically guaranteed and must be confirmed in writing.

Unavoidable and extraordinary circumstances

Where unavoidable and extraordinary circumstances occur at the destination, or nearby, and significantly affect the journey or transport to the destination, you may have the right to terminate your booking without a cancellation fee, in accordance with applicable package travel law.

If Beyond Punta Cana has to cancel

In the unlikely event we must cancel a journey, you'll be offered the options required under applicable law — which may include an alternative journey of equivalent or higher value, an alternative journey of lower value with a price adjustment, or a refund of payments made to us. Beyond Punta Cana isn't responsible for consequential expenses outside the booked package, such as independently purchased flights, visas or additional accommodation, except where liability arises under applicable law.

Flights

International flights aren't included in the journey price unless expressly stated. Flights you purchase independently remain subject to the airline's own cancellation and refund conditions. We strongly recommend flexible or refundable fares wherever possible.

A note on your rights

Nothing in this policy limits any mandatory rights you may have under Dutch law, European Union consumer law, or applicable package travel legislation. Where mandatory law gives you greater protection than these terms, that protection applies.

Contact

For cancellations, booking changes or any questions about your journey, reach us at beyondpuntacana.exp@gmail.com. All cancellation or amendment requests must be submitted in writing and are considered received once confirmed by Beyond Punta Cana.